Refund policy

Last updated: September 28, 2026

At Otika, we want you to receive your order in perfect condition. Because our ear-cleaning kit is a personal hygiene product, we offer replacements for damaged or defective items but cannot accept returns of used products.

7-DAY REPLACEMENT FOR DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or incorrect, we will replace it free of charge. To request a replacement:
- Email us within 7 days of delivery (details below).
- Share your order number and clear photos or an unboxing video showing the issue.
- Keep the product, all attachments, and the original packaging until your request is resolved.
Once we verify the issue, we will ship a replacement at no extra cost. If a replacement is not available, we will issue a full refund instead.

NO RETURNS ON USED ITEMS
For hygiene and safety reasons, we cannot accept returns or give refunds on items that have been used, opened for use, or are not in their original condition. We also do not accept returns for change of mind.

ORDER CANCELLATION
You can cancel your order free of charge before it has been shipped by emailing us. Once an order has been shipped, it cannot be cancelled.

REFUNDS
Where a refund applies (for example, a cancelled prepaid order, or a damaged item that cannot be replaced), it will be processed within 5–7 business days of approval:
- Prepaid orders: refunded to the original payment method.
- Cash on Delivery orders: refunded by bank transfer or UPI to an account you provide.

CONTACT US
Email: aprodac2026@gmail.com